FAQ - Frequently Asked Questions


SHIPPING

Do you ship internationally?
No, we currently do not ship internationally.

How do I track my shipment?
You will receive a shipping confirmation via email once your order has left our warehouse that includes a tracking link for your order. Click on the link in the email to view tracking information.


PAYMENTS ACCEPTED

What method of payments do you accept?
We accept Visa, MasterCard, American Express, Discover, and De Janeiro Gift Certificates.

Do you offer gift receipts?
Yes we do offer gift receipts.


TAXES

How is sales tax calculated?
We charge sales and use tax according to Federal and State guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction. Note that the taxes presented at time of order submission are only an estimate. Final calculation of applicable taxes will be performed when the order ships, and your credit card is charged.


Privacy Policy

What about my privacy?
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Dejny.com possible and to enhance your overall shopping experience.


RETURNS AND EXCHANGES

What is your return policy?
Any new, unused item purchased on Dejny.com may be returned for a full refund within 7 days of delivery. Please review our full return policy prior to returning your item.

How do I exchange an item?

Unfortunately, we are unable to perform online exchanges at this time. If you need to exchange any or all of your purchased items, please first check availability on our site. If the preferred item is available, please place a new order and follow the return instructions above to send back your original order.


CANCELATIONS

How do I cancel or change my order?
Because your order is processed as quickly as possible, there is a 15 minute window for order cancellation. Please call Customer Service at 212-943-9019 immediately if you have placed an order in error. 


CUSTOMER SERVICE

How do I contact customer service?
You may reach our Customer Care Center at P. 212-943-9019
You may also contact Customer Service via email at CustomerService@dejny.com
Monday - Friday 8:30 am to 6PM ET


Free Shipping On Orders Over $50